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Troubleshooting

I’m having issues with your website. What do I do? Please call or email us, or use our live chat during business hours and we will be happy to help get to the bottom of any issues for you. For the best shopping experience, we recommend using Google Chrome, Apple Safari or Mozilla Firefox. Many websites are no longer designed to cater to browsers such as Internet Explorer. Any screenshots you can take of error messages help us a great deal.

Why won’t my login work? Try a few different combinations and if you still have trouble, please reset your password or you can call us during business hours to confirm which email address you have registered with us.

I'm not sure what size to buy - help! All of our products online are listed with a size guide, and we do our best to communicate recommendations when a style is large or small in make. You can compare your measurements to our sizing chart or speak to our stylists via our Live Chat facility in the bottom right hand corner of your page or contact us directly on [email protected] or (02) 9969 9688.

An item I want to buy is sold out – will you be restocking it? If you are interested in an item that is sold out on our website there is a selection below the size grid – Don’t see your size? Click this link and an enquiry option will appear, fill out your details regarding the style you are after and we will do our best to assist.

How can I unsubscribe from the newsletter? You can do so from the bottom of any newsletter you have received from us.

Payments

What payment types do you accept? Visa, Mastercard, American Express and PayPal.

What currency are all the prices in? All items are in AUD$. All payments are processed in AUD$.

Is it safe to use my credit card on this website? We do our utmost to ensure that every credit card transaction is secure. We use a RapidSSL CA SSL certificate for extra security. This is a high-grade Encryption key (Camellia-256, 256 bit encryption key) that ensures your payment and person info remains secure during your payment. Your credit card info cannot be accessed by any third parties.

Are credit notes and gift vouchers redeemable both in-store and online? Online credit notes and gift vouchers can be used in store. If you would like to use one purchased in store, online, you will need to call or email us to have a new online code made for you.

Returns

Can I cancel my order? As our orders are dispatched quite quickly, unfortunately we are unable to cancel or change the details in your order.

Sorry! I’m probably not going to be home when my parcel is delivered. What should I do? We send our parcels via Express Australia Post, which does not require a signature on delivery. It is up to the discretion of the driver whether to leave the parcel in a safe place at your delivery address or take it to the local post office for pickup. If you are not going to be home and would prefer your parcel to not be left out of the weather at your delivery address please request signature on delivery on the delivery notes or contact us directly at [email protected]

Products

In some cases the images representing a product may not reflect the colour and stock availability at Classic Spirit. Please be aware that the selection of swatch colour as you place your garment into the checkout is the representation of your purchase choice, not necessarily the image displayed. Unfortunately we do not offer refunds for incorrect choice.